Frequently Asked Questions

What is Grand Rounds?

Grand Rounds is a health benefit made available to you through your employer. We are a resource for your medical and health care-related needs. Our services include getting you remote second opinions from world-leading experts, answering any questions you may have about medical conditions, and more.

When should I use Grand Rounds?

Use Grand Rounds when:

  • You need an expert. We get you a second opinion or personalized care plan from a world-leading expert.
  • You need support. We help you make tough decisions or help you decide if surgery is right for you.
  • You need answers. We tell you everything you need to know about a new diagnosis or existing condition.

Who can use Grand Rounds?

Grand Rounds is available to benefits eligible employees and their extended family members (parents, spouses/domestic partners/civil union partners, children, siblings, and in-laws). Your employer provides this service so that you have access to the best medical care possible.

How much will this cost me?

Grand Rounds is fully covered by your employer and available at no cost to you and your family members. Simply enter your information and Grand Rounds will waive all fees. Plan guidelines will apply for any treatments as a result of the Expert Opinion.

What can I expect from Grand Rounds?

All Grand Rounds services can be easily accessed by calling our Care Team, visiting www.app.grandrounds.com or by downloading the Grand Rounds mobile app. Once you get started with Grand Rounds, a member of your Care Team will reach out to you to learn about your exact needs. They will then take care of everything, from finding the right doctor to collecting your medical records. After you have received guidance from a Grand Rounds doctor, your Care Team will follow up with you to answer any questions and make sure your needs have been met, and start any additional cases if necessary.

How does Grand Rounds select its physicians?

Grand Rounds selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

What will my doctor think about Grand Rounds reviewing my case?

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Grand Rounds expert opinion is:

  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”

Will this information go to my employer?

In accordance with HIPAA, any personal health information (PHI) you share with Grand Rounds is confidential and not shared with your employer or any other 3rd party. Your PHI is available only to you, your Care Team, and your Grand Rounds physician.

Is Grand Rounds part of my insurance?

Grand Rounds is not affiliated with your insurance and operates separately to guide your ongoing care. The goal of Grand Rounds is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

How does Grand Rounds use my SSN?

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Grand Rounds benefit.

What areas does Grand Rounds specialize in?

Grand Rounds physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

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